Because Apple makes the hardware, the operating systems, and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.
Enjoy 3 years of peace of mind when you buy AppleCare+ for Mac.
Every Mac comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary technical support. AppleCare+ for Mac extends your coverage to three years from your AppleCare+ purchase date and adds up to two incidents of accidental damage protection every 12 months, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other damage, plus applicable tax.1 In addition, you’ll get 24/7 priority access to Apple experts by chat or phone.2
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One stop for support
Because Apple designs the computer, the operating system, and many applications, Mac is a truly integrated system. And only AppleCare+ gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call.
- 24/7 priority access to Apple experts by chat or phone
- Global repair coverage1
- Onsite repair for desktop computers: Request that a technician come to your work site3
- Mail-in repair for portable computers3: Mail in your Mac using a prepaid shipping box provided by Apple
- Carry-in repair3: Take your Mac to an Apple Store or other Apple Authorized Service Provider
AppleCare+ for Mac provides global repair coverage, both parts and labor, from Apple-authorized technicians around the world.
Coverage includes the following:
- Your Mac computer
- Included accessories such as the power adapter
- Apple memory (RAM)
- Apple USB SuperDrive
- Up to two incidents of accidental damage protection every 12 months, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other damage, plus applicable tax1
Whether you’re sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of topics, including:
- Using macOS and iCloud
- Quick how-to questions about Apple-branded apps, such as Photos, iMovie, GarageBand, Pages, Numbers, and Keynote, and pro apps such as Final Cut Pro X, Logic Pro X, and more
- Connecting to printers and AirPort networks
How to buy
- Purchase AppleCare+ with your new Mac.
- Or buy it within 60 days of your Mac purchase:
- Online (requires you to verify your serial number)
- At an Apple Store (inspection of Mac and proof of purchase are required)
- By calling 800-275-2273
AppleCare+ available for:
- MacBook Air
- 13” MacBook Pro
- 15” MacBook Pro
- 16” MacBook Pro
For Mac computers running macOS Server, the plan covers server administration and network management issues using the graphical user interface of macOS Server. For advanced server operation and integration issues, purchase AppleCare OS Support. See AppleCare+ Terms and Conditions for complete product details.
Get support now by phone or chat,
set up a repair, and more.
Call Apple Support at 1-800-APLCARE.Contact Apple Support
Get support for all of yourGet the Apple Support app
Apple devices in one app.
To use a Smart Keyboard Folio, you need an iPad Pro 11-inch (1st or 2nd generation) or iPad Pro 12.9-inch (3rd or 4th generation).
To use a Smart Keyboard, you need an iPad (7th generation), iPad Air (3rd generation), iPad Pro 9.7-inch, iPad Pro 10.5-inch, or iPad Pro 12.9-inch (1st or 2nd generation).
Looking for Magic Keyboard help? Learn how to set up and use Magic Keyboard for iPad.
Connect to your iPad
Unlike Bluetooth keyboards, you don't need to pair or turn on your Smart Keyboard Folio or Smart Keyboard.
If you have an iPad Pro 11-inch (1st or 2nd generation) or iPad Pro 12.9-inch (3rd or 4th generation): Connect your Smart Keyboard Folio to your iPad Pro with the Smart Connector. The Smart Connector is on the back of your iPad Pro, and has three small, magnetic contacts. Then put your iPad in the Type position.
If you have an iPad (7th generation), iPad Air (3rd generation), iPad Pro 9.7-inch, iPad Pro 10.5-inch, or iPad Pro 12.9-inch (1st or 2nd generation): Connect your Smart Keyboard to your iPad with the Smart Connector, which has three small, magnetic contacts. The Smart Connector is on the top edge of your Smart Keyboard and on the side of your iPad. Then put your iPad in the Type position.
Stand your iPad
Fold the Smart Keyboard Folio into the type position:
Fold the Smart Keyboard into a triangle with the keyboard in front of your iPad:
To use the keyboard, your iPad needs to be in the groove above the number keys and folded in the Type position.
Use keyboard shortcuts
There are multiple keyboard shortcuts that you can use to perform commands.
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Most keyboard shortcuts use the Command ⌘ key, like a Mac. If you're more familiar with a PC keyboard, the Command ⌘ key does the same thing as the Control key on a PC.
Learn more about iPad keyboard shortcuts.
Switch to software keyboard
You might need to use the software keyboard that appears on your iPad display, instead of the Smart Keyboard Folio or Smart Keyboard, to do things like type accented characters or use dictation.
To show the software keyboard, tap the keyboard button in the lower-right corner of the screen. In the menu that appears, tap the show keyboard button . To hide the software keyboard, tap the dismiss button .
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Learn more about using keyboards with your iPhone, iPad, or iPod touch.
If your iPad doesn't detect your Smart Keyboard Folio or Smart Keyboard or you see an 'Accessory not supported' alert on your iPad, make sure there's no debris or plastic covering on the Smart Connector pins on the keyboard or the Smart Connector on the iPad. Also, try these steps:
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- Make sure that your iPad and Smart Keyboard Folio or Smart Keyboard are in the Type position and that you have the latest version of iOS or iPadOS.
- Remove the Smart Keyboard Folio or Smart Keyboard from your iPad.
- Restart your iPad.
- Reconnect the Smart Keyboard Folio or Smart Keyboard.